Terms for Enquiries, Bookings & Travel Services
Please read these Terms & Conditions before confirming a Sundarban tour. Individual packages may include additional conditions depending on accommodation, transportation, boat services, permits, travel date and customised arrangements.
Booking Requests & Confirmation
Submitting an enquiry, booking form or customised tour request through the website does not by itself guarantee availability or create a confirmed reservation.
A booking should be treated as confirmed only after the travel team communicates the final itinerary, package price, inclusions, exclusions, travel date and applicable payment requirements.
Prices & Package Information
Prices displayed on the website may be starting, indicative or example prices unless they are specifically confirmed for your booking.
Final pricing may vary according to:
- Travel date and season.
- Number of travellers.
- Room-sharing preference or accommodation category.
- Pickup point and transportation option.
- Boat route and sightseeing plan.
- Permit or entry-related charges.
- Customised services or itinerary requirements.
Payment Terms
The amount and timing of any advance, deposit or balance payment should be communicated as part of your final booking confirmation.
A reservation may remain provisional until any required advance payment has been received and acknowledged.
Travellers should retain payment receipts and booking communications for reference.
Package Inclusions & Exclusions
Only services specifically stated in your confirmed package or quotation should be considered included.
Depending on the package, confirmed inclusions may involve accommodation, food, transportation, boat travel, sightseeing, guides or other travel services.
Personal expenses, optional activities, unlisted fees, special upgrades or services not confirmed in writing may involve additional charges.
Itinerary & Schedule Changes
Sundarban travel depends on natural and operational conditions including tides, river conditions, weather, forest rules, government instructions and local safety requirements.
The order of sightseeing, routes, watch towers, departure times or activities may therefore need to change when reasonably necessary.
Such changes may be made to protect guest safety, comply with official instructions or maintain the practical operation of the trip.
Forest Permits & Access
Access to particular watch towers, forest routes, creeks or special areas may be controlled by the relevant authorities and may require permits or authorised guides.
Availability of such access can change without notice because of conservation, safety, administrative or weather-related restrictions.
No restricted-area access should be treated as guaranteed unless it is legally permitted and specifically confirmed for your trip.
Wildlife Sightings
The Sundarban is a natural wildlife habitat. Animals move freely according to natural behaviour, tides, weather and environmental conditions.
No specific wildlife sighting can be guaranteed, including sightings of the Royal Bengal Tiger.
The absence of a particular wildlife sighting does not mean that a tour service has not been provided.
Accommodation
Accommodation is subject to availability and the room-sharing or category confirmed as part of your package.
Images displayed on the website may illustrate the general type or style of accommodation available and should not be interpreted as a guarantee of a specific room unless that room is expressly confirmed.
Room allocation, check-in conditions and hotel rules may also be subject to the policies of the accommodation provider.
Transportation & Boat Services
Vehicle type, pickup point, transfer schedule and boat arrangements may vary according to group size, route, operating conditions and the services confirmed in your booking.
Guests should report at the agreed pickup or meeting point at the confirmed time.
Delays may affect onward transport, boat departure or scheduled sightseeing.
Guest Responsibilities
Travellers are expected to behave responsibly and follow reasonable safety instructions provided by the travel team, boat crew, guides, accommodation providers and relevant authorities.
Guests should:
- Follow forest and wildlife regulations.
- Avoid littering or damaging the natural environment.
- Avoid feeding or disturbing wildlife.
- Follow boat and transport safety instructions.
- Carry valid identification where required.
- Inform the travel team in advance of mobility needs or special assistance requirements that may affect trip planning.
- Respect local communities, staff, guides and fellow travellers.
Children & Family Travel
Where child pricing or age-based package rules apply, guests may be asked to provide valid age proof.
Parents or guardians remain responsible for supervising children during travel, sightseeing, accommodation stays and boat journeys.
Cancellation, Rescheduling & Refunds
Cancellation and rescheduling terms may differ between packages because hotels, transportation providers, boats, permits and other services may have separate conditions.
Guests should review the cancellation conditions communicated with their final booking before payment.
For more information, please review our Cancellation Policy.
Events Beyond Reasonable Control
Travel may be affected by events outside the reasonable control of the travel organiser or service providers.
These may include severe weather, flooding, cyclone conditions, government restrictions, forest closures, strikes, transportation disruption, safety emergencies or other unexpected circumstances.
In such situations, the available solution may depend on safety requirements, supplier conditions and services already committed to the booking.
Website Information
We aim to keep package descriptions, prices, photographs and travel information reasonably accurate and useful.
However, travel services, supplier availability, forest rules and local conditions may change.
Information displayed on the website should therefore be confirmed as part of your final quotation before relying on it for travel or payment decisions.
Third-Party Service Providers
Some parts of a tour may be delivered by independent accommodation providers, transport operators, boat operators, guides or other local service providers.
Their own operational, safety, check-in, amendment or cancellation conditions may apply to the services they provide.
Travel Responsibility
Travellers are responsible for reviewing the final itinerary, carrying appropriate identification and personal medication, arriving at the confirmed reporting point on time and following applicable travel and safety instructions.
Guests should also ensure that the selected tour is suitable for their personal travel needs before confirming the booking.
Personal Information
Information provided through enquiries and bookings may be used to respond to requests and coordinate the travel services selected by the guest.
Please review our Privacy Policy for more information about how personal information associated with enquiries and bookings is handled.
Changes to These Terms
These Terms & Conditions may be updated from time to time to reflect changes in website services, business practices, travel operations or applicable requirements.
Updated terms will be published on this page with the revised update date where appropriate.
Contact Us
If you have questions about a package, quotation, booking condition or these Terms & Conditions, please contact the travel team before confirming your reservation.
- Phone: +91 6296 473 806
- Email: info@sundarban-safari.com
- Website: sundarban-safari.com