How We Handle Your Information
We respect the privacy of visitors, travellers and customers who interact with our website. This policy describes the information we may collect and how it may be used in connection with tour enquiries, bookings and travel services.
Information We Collect
We may collect personal information when you submit an enquiry, contact form or booking request, communicate with us by phone, email or WhatsApp, or otherwise provide information to us for travel planning purposes.
Depending on the type of enquiry or booking, the information may include:
- Your name and contact details, including phone number and email address.
- Preferred travel date, number of travellers, children or group information.
- Pickup point, destination, accommodation preference and package selection.
- Special requests, itinerary preferences or information entered in enquiry and booking forms.
- Messages you send to us through our website, WhatsApp, email or other communication channels.
How We Use Your Information
We use the information you provide primarily to respond to your travel enquiry and to arrange or support the services you request.
This may include using your information to:
- Respond to questions about tour packages, pricing and availability.
- Prepare or discuss a customised Sundarban tour itinerary.
- Process and coordinate booking requests.
- Arrange transportation, accommodation, sightseeing, boat journeys, guides, meals or other services included in your confirmed travel plan.
- Contact you about reporting time, pickup point, schedule changes, travel instructions or customer support.
- Maintain reasonable business and booking records.
- Improve our website, services and customer experience.
When Information May Be Shared
We do not intend to sell your personal information as part of our travel services.
Information may, however, be shared with service providers or partners when reasonably necessary to arrange or deliver a service that you have requested.
These parties may include accommodation providers, transport operators, boat operators, guides, local coordinators and other travel service providers involved in your confirmed itinerary.
We may also disclose information if reasonably required by law, legal process, government authority or for the protection of our legal rights, customers or business.
Phone, Email & WhatsApp Communications
If you provide your phone number, email address or contact us through WhatsApp, we may use those contact details to respond to your enquiry, discuss your booking or provide information relevant to your trip.
Communications through third-party platforms such as WhatsApp are also subject to the terms and privacy practices of those platforms.
Cookies & Website Usage
Like many websites, this website may use technical cookies, session data, log files or similar technologies required for website functionality, security and performance.
Our hosting provider may also automatically record technical information such as IP address, browser type, device information, requested pages and access times in standard server logs.
If third-party services such as analytics tools, maps, social media, embedded videos or other external services are added to the website, those services may use their own cookies or collect information according to their respective privacy policies.
Data Security
We take reasonable administrative and technical steps to protect information submitted through the website.
However, no internet transmission, website, server or electronic storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through ordinary enquiry forms unless it is specifically required.
How Long We Keep Information
We may retain enquiry, booking and communication records for as long as reasonably necessary to provide the requested service, maintain business records, resolve disputes, respond to customer questions and comply with applicable legal or accounting obligations.
Information that is no longer reasonably required may be deleted or anonymised where appropriate.
Third-Party Websites & Services
Our website may contain links to external websites, messaging services, social media platforms or third-party travel-related services.
We are not responsible for the privacy practices, security or content of websites or services operated by other organisations. You should review the privacy policy of any third-party service before providing personal information to it.
Your Choices & Requests
If you believe information you previously provided is inaccurate, or if you would like to ask about the personal information associated with your enquiry or booking, you may contact us.
Where reasonably possible and consistent with our legal and business record-keeping obligations, we may assist with requests to correct or remove information.
Information About Children
Family bookings may include information about children, such as age or group composition, when this is reasonably necessary for package pricing, accommodation, transport or travel planning.
Parents or guardians should provide only the information reasonably required to arrange the trip and should not submit unnecessary sensitive information about children through the website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, travel services, business practices or legal requirements.
The updated version will be published on this page and the “Last updated” date may be revised accordingly.
Contact Us
If you have questions about this Privacy Policy or how information associated with your enquiry or booking is handled, please contact Pramila Tour & Travels.
- Phone: +91 6296 473 806
- Email: info@sundarban-safari.com
- Website: sundarban-safari.com
You may also contact us through the website's Contact Us page for assistance.