Cancellation, Rescheduling & Refund Information
Sundarban tours often combine multiple services, including accommodation, transportation, boats, guides, food, sightseeing and forest-related arrangements. Because these services may have different supplier conditions, the final cancellation and rescheduling terms applicable to your booking should always be confirmed before payment.
Cancellation Terms Are Booking-Specific
The cancellation conditions applicable to your trip may vary depending on the package, travel date, room category, transport arrangement, boat booking, forest permit, group size and services confirmed for your itinerary.
For this reason, your final quotation or booking confirmation should state the cancellation, refund and rescheduling terms applicable to your selected travel plan.
Cancellation by the Customer
If you need to cancel your booking, please contact us as early as possible through the contact details used for your reservation.
Any refund or cancellation charge may depend on how close the cancellation is to the travel date and whether third-party services have already been reserved or paid for.
Costs already committed to accommodation, transport, boats, permits, guides or other confirmed services may be partly or fully non-refundable depending on the provider's terms.
Rescheduling Your Trip
Requests to change a travel date may be considered subject to availability and the conditions of the services already booked.
A rescheduled booking may involve additional charges if accommodation rates, transport, boat costs, permit charges or other supplier prices differ for the new date.
Rescheduling is not guaranteed until the new date and all required services have been reconfirmed.
Weather, Safety & Operational Changes
Travel in the Sundarban can be affected by weather, tides, river conditions, local safety instructions, government directions, forest department restrictions and other operational circumstances.
If part of the planned itinerary cannot be operated safely or legally, the team may need to change the sequence, route, timing, sightseeing point or activity.
Where practical, alternative arrangements or rescheduling options may be discussed based on the services already booked and supplier availability.
Forest Permits & Restricted Access
Certain forest areas, watch towers, creeks, routes or special zones may require permits, operating permission or authorised guidance.
Access can be restricted or suspended by the relevant authorities due to safety, conservation, weather or administrative reasons.
A change in permitted access does not automatically mean that the entire trip is cancelled if other parts of the itinerary can still operate.
Supplier & Third-Party Charges
Some components of your tour may be provided by independent hotels, transport operators, boat operators, guides or other service providers.
Once those services have been confirmed, their cancellation or amendment charges may apply.
Any refund available for those components may therefore depend on the amount recoverable from the relevant supplier.
No-Show & Late Arrival
If a traveller does not report at the agreed pickup point or meeting location at the confirmed time, services may be treated as a no-show depending on the booking conditions.
Delayed arrival can also affect transport, boat departure, sightseeing or permit-based services that operate according to fixed schedules.
Travellers should therefore contact the team immediately if they expect to be delayed.
Unused Services
If a traveller voluntarily chooses not to use a service that was already included and confirmed as part of the package, such as accommodation, meals, transport, boat sightseeing or another activity, a refund may not be available for that unused service.
Refund Processing
Where a refund is approved, the amount will depend on the confirmed booking terms and any deductions for services already used, supplier charges or non-refundable components.
The method and processing time may depend on how the original payment was received and any payment or banking service involved.
Refund timing should therefore be confirmed when the cancellation request is accepted.
Partial Itinerary Changes
River travel, forest sightseeing and local tourism operations can sometimes require changes to the planned route.
A change to one sightseeing point, route, timing or activity does not necessarily constitute cancellation of the complete tour where the remaining services can still be provided.
Before Making Payment
Before confirming your booking, please ask the travel team to clearly confirm:
- The cancellation schedule applicable to your package.
- Any non-refundable advance or deposit.
- Hotel, transport, boat or permit cancellation conditions.
- Rescheduling rules and applicable amendment charges.
- Refund method and approximate processing procedure.
- Any package-specific terms that differ from general website information.
Contact Us About a Cancellation
If you need to cancel, reschedule or discuss a change to your booking, contact the travel team as soon as possible and provide your name, travel date and relevant booking details.
- Phone: +91 6296 473 806
- Email: info@sundarban-safari.com
- Website: sundarban-safari.com